Diagnostics
Inspected the unit and identified that the control board had failed, preventing the dishwasher from operating.
Checked for available replacement parts, but Miele had discontinued the original control board, and no compatible substitute parts were available.
Solution
Unfortunately, due to the lack of replacement parts, repair was not possible.
Advised the customer on alternative options, including considering a new appliance with similar features.
Result
Alex was disappointed that his trusted dishwasher could not be repaired but ultimately decided to purchase a new appliance.
Customer Feedback
Unfortunate that my dishwasher couldn’t be fixed, but I appreciate the honest assessment. The technician was helpful and provided clear information on my options.
Problem
Alex Z., a homeowner in Brooklyn, contacted us regarding his 23-year-old Miele dishwasher, which had stopped working completely. Given the dishwasher’s age, he was concerned about whether a repair was possible.
