Diagnostics
Inspected the washer and identified that the door lock assembly was faulty, preventing the machine from completing the rinse cycle.
Determined that the door lock switch needed to be replaced to resolve the issue.
Solution
Ordered and replaced the faulty Switch Assembly, Locker with a new, compatible part.
Conducted a test cycle to confirm that the washer completed the rinse process properly without interruptions.
Recall Visit
A few days later, Alma contacted us again, reporting that the washer was now having trouble draining water.
Inspected the pump and drum system and discovered a clog in the drain.
Cleaned the drain thoroughly and ensured there were no additional blockages.
Result
The Kenmore washer was restored to full working order, with both the rinsing and draining issues resolved. Alma appreciated the swift response and attention to detail in addressing the new issue during the recall visit.
Customer Feedback
I would highly recommend these services. The service guy is very detail-oriented and professional. Very courteous and on time.
Problem
Alma M., a homeowner in Brooklyn, reported that her Kenmore washer wouldn’t rinse properly on its own. The issue was causing delays in her laundry routine and increasing frustration.
