Diagnostics & Repair
Diagnosed a faulty drain pump, which was causing the drainage problem.
Removed the defective pump and installed a new OEM replacement to restore proper function.
Tested the washer after installation to confirm the drainage issue was resolved.
Checked the dryer operation to ensure everything was functioning correctly.
Result
The washer was fully repaired and draining properly. The unit is now working as expected.
Customer Feedback
Great service! The technician quickly diagnosed the issue and replaced the faulty pump. My washer is draining properly again, and everything was done professionally and efficiently. Highly recommend!
Problem
Quinn, a homeowner in Manhattan, reported that their Bosch stackable washer/dryer was not draining properly and displaying error code 18. This issue was preventing the washer from completing cycles.
