Diagnostics
GE Washer:
Cleaned the drain pump to remove debris and improve drainage efficiency.
Inspected and cleaned the drum and agitator to ensure proper function and prevent residue buildup.
Checked and cleaned the water inlet valve for optimal water flow.
Performed general maintenance to enhance washer performance and longevity.
GE Dryer:
Inspected internal components for electrical failures, overheating, or damage.
Checked wiring, motor functionality, and thermal fuses.
Removed and reinstalled the fuse to restore power.
Tested the unit, confirming that the motor was the likely cause of the burning smell.
Recommended motor replacement or purchasing a new appliance, as the repair could be costly.
Result
Washer was fully repaired and functioning properly.
Dryer requires a motor replacement or a new appliance purchase, based on the homeowner’s decision.
Problem
Alexander S., a homeowner in Manhattan, reported that his GE stackable washer/dryer was experiencing multiple issues. The washer was displaying E31 and E23 error codes and failing to complete cycles properly. Additionally, the dryer had a burning plastic smell, raising concerns about potential electrical issues.
