Diagnostics & Repair
Performed routine maintenance to ensure optimal performance.
Cleaned the drain pump filter, where small items were found causing the washer to stop mid-cycle.
Checked the water inlet filters for debris buildup.
Update:
The washer was inspected again, and another small item was found in the filter, causing the same problem.
Recommendation:
To prevent future issues,we advise to carefully check clothes for small and tiny items before loading them into the washing machine.
Restarted the control board to reset system settings and troubleshoot minor issues.
Inspected the drum and door seals for wear or leaks.
Tested buttons, sensors, and controls to ensure everything was functioning properly.
Result
The washer was successfully repaired by removing the small items blocking the filter, allowing it to complete cycles normally.
Customer Feedback
The issue was identified and fixed quickly. The technician was thorough and professional, but the washer stopped with the same issue during the next cycle.
Problem
Abbi, a homeowner in Manhattan, reported that her GE stackable washer stopped mid-cycle. The washer remained warm, had no burning smell, and displayed “OFF” on the control board when it stopped.
