Diagnostics & Repair
Performed diagnostics on both units to identify the issues.
Kenmore Washer: Determined that the control board needed replacement to restore power.
Kenmore Dryer: Found that two rollers and the door lock needed to be replaced for smooth and safe operation.
Replaced the necessary parts to ensure proper function.
Tested both appliances to confirm successful repairs.
Result
Both the washer and dryer were fully restored and functioning properly after the repair.
Customer Feedback
The technician was knowledgeable and quickly identified the problems with both my washer and dryer. Everything was fixed efficiently, and now both machines work properly. Good experience overall.
Problem
Kim, a homeowner in Queens, reported issues with both her Kenmore 500 washer and dryer. The washer wouldn’t turn on, even after attempting to reset it by unplugging. The dryer was making a noise, suggesting a belt issue, and one of the rollers was broken.
