Diagnostics
Inspected the dryer and found a blockage in the vent fan, which was contributing to the noise.
Checked the drum rollers, belt, and idler pulley, confirming they were in working condition.
Noted that the exhaust hose was loose and needed to be properly secured.
Solution
Cleared the blockage from the vent fan to restore proper airflow.
Cleaned and serviced the machine to ensure smooth operation.
Reconnected and secured the exhaust hose to improve ventilation.
Performed general maintenance to prevent future issues.
Result
The dryer was running quietly and efficiently after the service. The customer’s concerns were addressed without the need for additional part replacements.
Customer Feedback
The service was thorough and professional. The technician diagnosed the issue accurately and completed the work efficiently. My dryer is running smoothly again.
Problem
Tony H., a homeowner in Staten Island, reported that his Samsung dryer was making a loud and annoying rubbing sound while running. After contacting Samsung customer service, he was advised that the issue was likely due to a worn dryer belt, drum roller support, or idler pulley. The customer had already obtained the correct replacement parts based on Samsung’s recommendations.
